Frank Fletcher Subaru: Your Questions, Answered

Our Subaru service department in Joplin is open:

We're at 3430 E 20th Street in Joplin, MO 64801. You can schedule service online any time, including outside business hours.

Frank Fletcher Subaru offers Subaru Express Service, which handles routine maintenance without an appointment. That covers oil and filter changes, tire rotations, multi-point inspections, battery checks and wiper replacement on qualifying vehicles.

If you'd rather lock in a time, you can still book an appointment online. For anything beyond routine maintenance, like diagnostics, brake work or a recall, an appointment is the faster route.

Service specials on oil changes, tires, brakes and batteries are posted at Fletcher Subaru Service Specials.

Three ways. Book online through our service scheduler, call the service department at (417) 216-0183, or drive in during Express Service hours for routine maintenance.

Not sure what your Subaru is due for? Use our maintenance schedule lookup to see what's recommended at your current mileage.

Every vehicle that comes through our shop gets a digital multi-point inspection. Your technician documents what they find with photos and video, and it goes straight to your phone or email while the car is still on the lift.

You also get a walkaround video of your own vehicle, so you can see the worn brake pad or the leaking hose yourself rather than taking our word for it. Nothing gets done that you haven't approved.

Yes. You don't have to drive a Subaru to use our service department, and you don't have to have bought your vehicle from us. We take in most makes and models for routine maintenance and repair.

Our technicians are Subaru-trained and factory-certified, so a Subaru gets brand-specific expertise, but the shop handles oil changes, brakes, tires, batteries, diagnostics and general repair across other makes as well. Call (417) 216-0183 with your year, make and model and we'll tell you what we can do.

Our parts department stocks genuine Subaru parts and accessories, and can order anything that isn't on the shelf. Call (417) 216-0183 or visit the Fletcher Subaru parts center.

We also run a Subaru tire store with fitments for every current model, and carry pet-friendly Subaru accessories including cargo liners, seat covers and harnesses.

That's the goal, and it's how we train. Our team works consultatively: figure out what you drive, what you need it to do, and what payment actually fits, then find the vehicle that matches. Nobody here is going to push you toward a unit because it's been sitting on the lot.

If you'd prefer to work with a woman associate through the entire process, sales or service, just ask when you arrive or mention it when you call. We have women throughout both departments and we're glad to make that connection.

We appraise your vehicle in person and make you a real written offer. You don't have to buy anything from us to sell us your car, and you don't have to route it through a national buying service first.

To get a head start, tell us the year, make, model, mileage, and any known damage or mechanical issues, plus the best way to reach you. You can also get a starting number online through our trade-in value tool.

Payment timing varies and is subject to title verification and lienholder payoff processing.

Yes. We can give you an estimated rate range based on a few quick questions, with no hard credit pull required to get that estimate. It's an estimate, not a commitment, but it's close enough to shop with confidence.

When you're ready to move forward, our secure finance application takes a few minutes. Final terms depend on credit approval.

Subaru lease and APR programs change every month, and regional incentives shift on top of that, so we keep current offers on dedicated pages rather than listing them here.

See Frank's Green Tag Specials for new inventory pricing, lease and finance offers for current programs, and Frank's Hit List for pre-owned. We also honor the Subaru military incentive, the VIP educator program and the college graduate program.

A Subaru Certified Pre-Owned vehicle is a late-model Subaru that has passed a factory-mandated inspection and comes with a manufacturer-backed powertrain warranty, roadside assistance and a vehicle history report.

Full program details are on our Subaru Certified Pre-Owned page, and you can browse certified inventory to see what's on the ground today.

Get driving directions from wherever you're starting.

We're the Subaru dealership for Joplin and the wider Four States area. Customers drive in regularly from Webb City, Carthage, Neosho, Carl Junction, Monett, Nevada and Lamar in Missouri, from Pittsburg, Columbus and Galena in Kansas, from Miami and Grove in Oklahoma, and from Bentonville, Rogers and Bella Vista in northwest Arkansas.

If you're coming from out of town, call ahead at (417) 357-5631 and we'll have the vehicle you want pulled up and ready when you arrive.

Comfortable seating, complimentary snacks, bottled water and juice, and a dedicated children's play lounge so families aren't stuck managing bored kids in a waiting room.

Most Express Service visits are short enough that you'll be out before you get through much of anything, but if you're in for longer work, it's a decent place to sit.

Yes. We have Spanish-speaking associates available for both the buying and the service process. Language shouldn't be a barrier to a clear, comfortable experience.

Visite nuestra página Sobre Subaru para más información en español.

The Kindness Collective is the community giving arm of Frank Fletcher Subaru in Joplin, Missouri. It's a group of dealership employees who organize, fund and physically show up for local initiatives throughout the year. In their own words: compassion meets commerce.

It isn't a marketing program. The people involved do this on their own time, and most of the work happens on Sundays and early mornings when nobody is watching.

The Kindness Collective has an active, ongoing presence with six Joplin-area organizations:

Ronald McDonald House of the Four States. The team cooks and delivers full meals on a regular basis, from Thanksgiving spreads to chicken noodle soup portioned into individual containers so families can grab something after a long hospital day. They've also provided shuttle service for the annual Christmas tree lighting.

Children's Haven of Southwest Missouri. Volunteer days, toy rehabilitation, 132 brand-new winter coats donated through a partnership with Operation Warm, and full dinners prepared for the children and staff. Children's Haven provides emergency shelter at no cost to families in crisis, for kids from birth through age 17.

Joplin Humane Society. Sponsored adoption events that placed 58 animals during the summer Dog Days of Summer event and 40 more over a fall weekend, plus donated bandanas, pet brushes and on-site volunteers.

Joplin Downtown Alliance Clean Team. Employees from across the dealership spent a Saturday clearing downtown streets and green spaces alongside the Clean Team.

Wildcat Glades Conservation Area. A 23-person crew including families cleared off-trail litter across the conservation area, with kids working designated zones.

Joplin Franklin Technology Center. Service Director Ashley Carnes chairs the advisory board, connects FTC automotive students to real dealership experience, and has helped place graduates into internships and full-time roles at Frank Fletcher Subaru.

The Subaru Love Promise HEART Award is one of Subaru of America's highest recognitions for retailers, given to dealerships that make a measurable positive impact in their communities. Frank Fletcher Subaru received it in 2026.

We're also a certified Subaru Eco-Friendly Retailer and take part in Subaru Loves to Help, Subaru Loves Pets, Subaru Loves Learning and the Subaru Share the Love Event. More on the Subaru Love Promise and the Kindness Collective.

Because the dealership was built on the idea that you owe something to the town you operate in. That goes back to Frank Fletcher's early relationship with Sam Walton, who taught him to invest in relationships and serve with intention.

A team that shows up at Ronald McDonald House at 7 AM on a Saturday to make chicken soup isn't doing it for a press release. That's the short version of what we mean when we say it's different here.

We took over the Subaru franchise in Joplin in 2017. Frank Fletcher opened his first automotive dealership in 1989 with a single store, and that grew into the Fletcher Auto Group, now ranked among the top 100 dealer groups in the United States.

The Subaru brand fit the way this organization already worked: reliability, safety, capability in bad weather, and a real commitment to the surrounding community.

Frank Fletcher grew up on a farm in Tamo, Arkansas, met Sam Walton over a paint order at Walmart store number two, and went on to build more than 20 businesses including the largest lamp company in the United States and the Fletcher Auto Group. He was inducted into the Walton Business Hall of Fame in 2013.

The full story, including the Sam Walton years and what he's working on now, is on our Who Is Frank Fletcher page.

Our sales and service departments both include experienced women associates, and you're welcome to request one at any point in the process. Ashley, Maru and Jocelyn are among the people who make the service side straightforward and honest.

You can put names to faces on our meet the team page.